I worked in house with the folks at Clover in Sunnyvale. I joined their payment team and helped create a flexible payment solution for merchants.
-Accept payments remotely
Key in payments from your web browser with Virtual Terminal and get paid fast—no matter where your customers are.
-No need for extra devices
With no extra hardware or apps required to take payments, you can run your business from your computer.
-Send digital receipts
Personalize your digital receipts and Virtual Terminal sends them to customers—all at no extra cost.
The virtual terminal lives on a web portal, which means that it should be optimized for any device. I was responsible for designing the experience at different breakpoints.
We started by creating a customer journey for how would a merchant take an order over the phone. This helped to created a mental model of what was needed in the virtual terminal to fulfill all the merchant’s and customer’s actions.
We mapped out the experience for the Virtual Terminal to understand more holistically all the paths the customer can take when processing and order.
I was tasked on designing initial wireframes to validate our initial mental model. The wireframes helped us understand as well what other parts of the clover ecosystem were touched by the Virtual Terminal. We also did a couple of rounds of iterations for the layout of the virtual terminal.