Making credit management clearer and easier

Managing credit requires constant awareness — but the existing app made it hard for users to see their standing or act on it with confidence. Information was fragmented, key signals were buried, and payment flows added friction across an app serving millions of active cardholders. As lead designer, I led the end-to-end redesign — rebuilding key surfaces, rethinking the information architecture, and surfacing the right actions at the right moment.

  • Setup and sign-in complexity that varied by account state

  • Clarity around payment speed, amounts, and multiple balances

  • Making credit score impact and its reasons feel actionable, not just visible

The result: a faster, clearer Credit One Bank Mobile App that helped millions of cardholders manage spending and improve their credit health in the same place.

We made it easier to manage your spending and stay on top of your credit health.

Getting in without friction — We streamlined sign-in and onboarding so users could see their balance without unnecessary steps.

Understanding your standing at a glance — We rebuilt the dashboard so users could quickly grasp their account and drill into what mattered.

Making a payment with confidence — We simplified the flow with clearer choices between standard, express, and automatic payments.

Getting more from your card — We surfaced credit score insights, rewards, and savings so users could build healthier credit over time.