Making credit management clearer and easier
The Credit One Bank Mobile App made it difficult for users to understand balances, payments, and credit impact. As lead designer, I redesigned the core experience — simplifying the information architecture, surfacing key financial signals, and streamlining payment flows to help millions of cardholders manage spending and improve their credit health.
The problems we needed to solve:
Setup and sign-in complexity across different account states
Clarity around payment timing, amounts, and multiple balances
Making credit score impact actionable, not just visible
We made it easier to manage your spending and stay on top of your credit health.
Getting in without friction — We streamlined sign-in and onboarding so users could see their balance without unnecessary steps.
Understanding your standing at a glance — We rebuilt the dashboard so users could quickly grasp their account and drill into what mattered.
Making a payment with confidence — We simplified the flow with clearer choices between standard, express, and automatic payments.
